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Call Recording

Unlock a goldmine of customer interaction and intel

Knowledge is currency in retail. Knowing what your customers want and how they interact with your team and local brand is incredibly valuable. When you integrate 1.800.REPAIRS with your local hardware store brand, you'll capture that information automatically.

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Call recording

Every interaction with your customers contains valuable customer analytics data.  Discover what your customers want, increase sales and boost customer retention with call recording.  

EchoCall Digital Playback records every call

The 1.800.REPAIRS EchoCall Digital Playback™ feature provides a wealth of data by recording every call. Drive profits and customer satisfaction by discovering customer interests, buying behaviors, and pain points. 

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Web-Based dashboard

1.800.REPAIRS web-based dashboard gives you an easy way to listen to every call from anywhere. Call recordings are stored in the cloud, so they’re accessible from any internet-enabled computer, tablet, or smartphone. Calls are also shareable, so you can quickly send calls to team members.

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Use EchoCall to drive profits and improve customer satisfaction

Training


Call-Insights recording feature enhances your training opportunities. Staff can listen to real-life examples of excellent, and not so excellent, interactions with customers. Learn how to deal with difficult situations and overcome customer objections.




Improve Customer Service


Use Call-Insights as a tool to improve customer service. Recordings can reveal areas where your staff requires more information about products or services to handle customer inquiries better. In addition, knowing calls are being recorded instills a staff commitment to impeccable service on 100% of customer telephone interactions.




Unbiased View


Call-Insights gives you an unbiased view into every call. You will gain clarity on whether a call was converted to a sale, or if it was an opportunity that was mishandled, without any bias toward employees or customers. Most importantly, you will know why.




Rescue Lost Sales Opportunities


Call-Insights is an essential part of your stores profit toolbox. By identifying missed opportunities, you can turn these opportunities into revenue by calling customers back.




Discover Customer Insights


Customers are your lifeblood. Therefore, it’s vital you take care of them. Call-Insights allows you to keep a pulse on your customers’ needs and desires. Owner's will learn more about customers, their reasons for calling, what items are discussed, and how they are being treated by your employees.




Share Call Recordings


Listen to calls to monitor for quality assurance, script compliance and to hear customer interactions first-hand. Your calls are shareable from anywhere. To provide instant gratification on excellent calls or to provide immediate corrective action, you can quickly send calls to staff members.




Confirm Information


Call-Insights recording feature can be used to verify the accuracy of the customer order after a call is complete to optimize customer satisfaction.





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