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How 1.800.REPAIRS Works

Start selling more repair parts, tools, hardware, equipment and repairs in four easy steps   

1

Quick set up

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Set Up Your 1.800.REPAIRS Hardware Hotline in Minutes

1.800.REPAIRS hotline is connected to any phone number you select.  (No additional line is required.)

3

Get more calls

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Customers Call Your 1.800.REPAIRS
Hardware Hotline

The caller enters their zip code and the 1.800.REPAIRS ZipMatch Routing Technology™ instantly connects them to your hardware store.  

2

Promote 1.800.REPAIRS

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Prominently Display 1.800.REPAIRS Throughout Your Store

1.800.REPAIRS is now your number.  Place banners, counter decals, door decals, etc. in and around your store to maximize benefits.  

4

Make more money

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ZipMatch Technology Automatically Connects Callers To Your Store

The call rings directly to your store.  (No additional line is required.) Answer the call just like any other customer call and start selling more repair parts, tools, hardware, equipment and repairs. 

Keep track of your inbound call performance with a powerful suite of analytics tools

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Detailed Reporting

Receive a detailed report showing EXACTLY how many calls were received, call times, and duration of each call.

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Every Call is Recorded

Drive profits and customer satisfaction by recording every call. Ensure employee performance and customer satisfaction with every call.

Here's how 1.800.REPAIRS will generate more revenue for your hardware store

The 1.800.REPAIRS hotline can be used for many reasons including: increasing sales, keeping your phone ringing, tracking marketing ROI, and making your store telephone number unforgettable. Place 1.800.REPAIRS across all marketing channels: print, email, social, store front, billboard, website, radio, TV, PPC – anywhere you need customers to reach you and witness your sales skyrocket. Sell more parts, tools, hardware, equipment and repairs. 

Keeps Customers off the Internet


Once your customers know 1.800.REPAIRS rings directly to your hardware store, they will no longer have to “Google” to find your number. This is a big victory for you! Because research shows that as much as 33% of potential customers “looking for” the telephone of a specific company become diverted by a competitor ad and call someone else. Don’t let this happen to your store.




Unforgettable


1.800.REPAIRS Magnetic Memory Recall Capability makes it the easiest-to-remember number in the hardware industry. It’s as unforgettable as 1-800-Flowers or 1-800-Got-Junk and specifically designed to provide independently owned hardware stores a huge competitive advantage over big box retailers and other rival competitors. 1.800.REPAIRS is the surefire way to guarantee your hardware store becomes unforgettable.




Advertising R.O.I.


The reason large, dominate companies such as FedEX (1-800-Go FEDEX), UPS (1-800-Pick UPS), and 1-800-Flowers all use easy-to-remember numbers in their advertisements is because they produce results. Call volume may be as much as 14 times higher versus the same ads using a regular numeric number. Now you have the opportunity to use 1.800.REPAIRS in your ads, boost your advertising ROI, and drive more customers to your store.




Exclusivity


You own the rights to use 1.800.REPAIRS in the precise market area you serve. One hundred percent of all calls originating from the territory you select will ring directly to you, on your current telephone line, cell phone or call center.




Add Status, Distinction and Boost Your Reputation


People know there’s something special about a hardware store that is using 1.800.REPAIRS. It sets you apart and says, “better business” and “excellent service.” Your business rivals simply can’t compete with their plain vanilla telephone number.




Call Tracking


It’s easy to verify the power that 1.800.REPAIRS has in driving revenue to your store. The Accu-Call-Visiability feature provides a monthly detailed call activity report that includes the: Caller number, date, time and duration of each call.




Call Recording


Every call is recorded with 1.800.REPAIRS EchoCall Digital Playback™. This feature provides a wealth of data and can reveal customer interests, buying behaviors, pain points, satisfaction and can be used to improve employee performance.




Customer Service Improves


Hardware stores committed to world-class customer service rely on 1.800.REPAIRS Call-Insights to record every call for training purposes. Staff can listen to real-life examples of excellent, and not so excellent, interactions with customers. They will learn how to deal with difficult situations and improve their customer service skills. In addition, knowing calls are being recorded instills a commitment to impeccable service in 100% of customer telephone interactions by staff.




Affordable


The 1.800.REPAIRS number is unforgettable, keeps customers off of the Internet, generates a huge advertising ROI, and is truly affordable. The 1.800.REPAIRS user fee is structured as a common telephone bill. Imagine the most powerful number in the hardware industry ringing directly to your store for less than what most pay monthly for their personal cell phone usage.




Revenue Diversification


The independently owned hardware store survival is being threatened by big box retailers and online behemoths. With the Do-it-for-me demographics growing, and people buying more online, the loss of revenue pressures are real and mounting daily. This requires store owners to seek creative methods to diversify into additional revenue streams just to maintain long-term sustainability. Yet, there’s an untapped revenue stream lying dormant inside the walls already. It sounds like this, “Do you know a good handyman, plumber, electrician, etc.” Savvy hardware owners are capitalizing on this opportunity by creating a 1.800.REPAIRS repair referral network. A smart way to increase store revenue, without increasing overhead. Simply, turn customer repair requests over to existing commercial clients and either charge a referral fee, OR use as a method to shore up commercial customer loyalty and increase product sales. Learn more >





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Have Questions? 
Call the 1.800.REPAIRS team at (800) 737-2477